{"id":75319,"date":"2026-07-22T14:42:37","date_gmt":"2026-07-22T13:42:37","guid":{"rendered":"https:\/\/www.africanchallenges.com\/?p=75319"},"modified":"2026-07-22T14:42:38","modified_gmt":"2026-07-22T13:42:38","slug":"la-compagnie-tunisienne-de-navigation-ctn-renforce-son-dispositif-decoute-et-daccompagnement-de-ses-clients","status":"publish","type":"post","link":"https:\/\/www.africanchallenges.com\/?p=75319","title":{"rendered":"La Compagnie Tunisienne de Navigation (CTN) renforce son dispositif d\u2019\u00e9coute et d\u2019accompagnement de ses clients"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Soucieuse d\u2019am\u00e9liorer en permanence la qualit\u00e9 de ses services et de rester \u00e0 l\u2019\u00e9coute de ses passagers, la Compagnie Tunisienne de Navigation (CTN) rappelle \u00e0 ses clients qu\u2019une adresse \u00e9lectronique d\u00e9di\u00e9e est mise \u00e0 leur disposition pour recueillir leurs remarques, suggestions et r\u00e9clamations : reclamation@ctn.com.tn.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La compagnie invite \u00e9galement ses voyageurs \u00e0 remplir, lorsque cela s\u2019av\u00e8re n\u00e9cessaire, le formulaire pr\u00e9vu \u00e0 cet effet disponible \u00e0 bord de ses navires. Afin de faciliter l\u2019\u00e9tude des demandes, les passagers sont pri\u00e9s de fournir toutes les informations n\u00e9cessaires, notamment le num\u00e9ro de r\u00e9servation ainsi que leurs coordonn\u00e9es de contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les services concern\u00e9s s\u2019engagent \u00e0 examiner chaque observation avec attention et \u00e0 apporter une r\u00e9ponse dans les meilleurs d\u00e9lais, en informant les concern\u00e9s des suites r\u00e9serv\u00e9es \u00e0 leurs requ\u00eates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 travers ce dispositif, la CTN affirme son engagement \u00e0 am\u00e9liorer continuellement ses prestations et \u00e0 renforcer la qualit\u00e9 de l\u2019exp\u00e9rience offerte \u00e0 bord de ses deux navires \u00ab Tanit \u00bb et \u00ab Carthage \u00bb.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avec la CTN, confort, s\u00e9r\u00e9nit\u00e9 et s\u00e9curit\u00e9 accompagnent chaque travers\u00e9e.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Soucieuse d\u2019am\u00e9liorer en permanence la qualit\u00e9 de ses services et de rester \u00e0 l\u2019\u00e9coute de ses passagers, la Compagnie Tunisienne de Navigation (CTN) rappelle \u00e0 ses clients qu\u2019une adresse \u00e9lectronique d\u00e9di\u00e9e est mise \u00e0 leur disposition pour recueillir leurs remarques, suggestions et r\u00e9clamations : reclamation@ctn.com.tn. La compagnie invite \u00e9galement ses voyageurs \u00e0 remplir, lorsque cela [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":72376,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard"},"jnews_primary_category":[],"jnews_override_bookmark_settings":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_post_split":[],"footnotes":""},"categories":[61],"tags":[4336,2507,642,19105],"class_list":["post-75319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-societe","tag-accompagnement","tag-clients","tag-ctn","tag-reclamations"],"_links":{"self":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/75319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=75319"}],"version-history":[{"count":1,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/75319\/revisions"}],"predecessor-version":[{"id":75320,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/75319\/revisions\/75320"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/media\/72376"}],"wp:attachment":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=75319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=75319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=75319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}