L\u2019Organisation Tunisienne pour Informer le Consommateur (OTIC) a exprim\u00e9, lundi, sa vive inqui\u00e9tude face aux manquements et abus des interm\u00e9diaires non agr\u00e9\u00e9s dans le domaine de la Omra.<\/p>\n\n\n\n
Selon l\u2019organisation, ces interm\u00e9diaires non agr\u00e9\u00e9s font des promesses mensong\u00e8res qui m\u00e8nent souvent \u00e0 des litiges concernant l\u2019h\u00e9bergement, le transport et la qualit\u00e9 des services. <\/p>\n\n\n\n
L\u2019absence de contrats \u00e9crits affaiblit les garanties des p\u00e8lerins en cas de litige et permet l’absence de reddition de comptes. Les principales plaintes recueillies par l\u2019OTIC au cours des saisons pass\u00e9es portent sur le changement de logement ou sa mauvaise qualit\u00e9, l\u2019augmentation non autoris\u00e9e des tarifs, la mauvaise coordination en mati\u00e8re de transports et de d\u00e9placements, l\u2019absence d\u2019assurance ou une couverture insuffisante, le mauvais traitement et le retard dans la restitution des passeports. <\/p>\n\n\n\n
L\u2019OTIC a \u00e9galement soulign\u00e9 qu\u2019une grande partie de ces plaintes concerne des agences qui ont d\u00e9j\u00e0 re\u00e7u des avertissements, ce qui n\u00e9cessite un renforcement des m\u00e9canismes de contr\u00f4le. <\/p>\n\n\n\n
L\u2019organisation a donc appel\u00e9 au respect des lois en vigueur et des obligations l\u00e9gales des agences de voyages \u00e0 travers la r\u00e9daction de contrats clairs et d\u00e9taill\u00e9s, pr\u00e9cisant le prix final et tous les services, le respect du contenu du contrat, notamment en mati\u00e8re d\u2019h\u00e9bergement, de transport, d\u2019assurance et de d\u00e9lais, ainsi que l\u2019information \u00e9crite du p\u00e8lerin sur tout changement, avec garantie du droit de refus et de remboursement. <\/p>\n\n\n\n
Ces obligations incluent \u00e9galement la garantie d\u2019une couverture d\u2019assurance compl\u00e8te par une institution agr\u00e9\u00e9e, l\u2019assurance d\u2019un accompagnement qualifi\u00e9 tout au long du voyage, l\u2019enregistrement des plaintes et la r\u00e9ponse \u00e9crite \u00e0 celles-ci dans des d\u00e9lais raisonnables, ainsi que la responsabilit\u00e9 juridique totale en cas de manquement av\u00e9r\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"
L\u2019Organisation Tunisienne pour Informer le Consommateur (OTIC) a exprim\u00e9, lundi, sa vive inqui\u00e9tude face aux manquements et abus des interm\u00e9diaires non agr\u00e9\u00e9s dans le domaine de la Omra. Selon l\u2019organisation, ces interm\u00e9diaires non agr\u00e9\u00e9s font des promesses mensong\u00e8res qui m\u00e8nent souvent \u00e0 des litiges concernant l\u2019h\u00e9bergement, le transport et la qualit\u00e9 des services. L\u2019absence de […]<\/p>\n","protected":false},"author":4,"featured_media":68690,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard"},"jnews_primary_category":[],"jnews_override_bookmark_settings":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_post_split":[],"footnotes":""},"categories":[43,73],"tags":[5314,7503,16805],"class_list":["post-68689","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-eco-business","category-eco","tag-abus","tag-omra","tag-otic"],"_links":{"self":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/68689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=68689"}],"version-history":[{"count":1,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/68689\/revisions"}],"predecessor-version":[{"id":68691,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/68689\/revisions\/68691"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/media\/68690"}],"wp:attachment":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=68689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=68689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=68689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}