Pour la premi\u00e8re fois, l’a\u00e9roport de Casablanca a \u00e9t\u00e9 s\u00e9lectionn\u00e9 comme le site le plus plaisant d’Afrique. Il a r\u00e9cemment \u00e9t\u00e9 r\u00e9compens\u00e9 de cinq distinctions lors du classement international ASQ\/ACI (Airport Service Quality) pour l’ann\u00e9e 2023.<\/p>\n\n\n\n
L\u2019A\u00e9roport Casablanca Mohammed V vient de recevoir cinq distinctions dans le cadre du classement international ASQ\/ACI (Airport Service Quality) pour l\u2019ann\u00e9e 2023, qui \u00e9value la qualit\u00e9 de service a\u00e9roportuaire dans diff\u00e9rentes r\u00e9gions du monde.<\/p>\n\n\n\n
R\u00e9alis\u00e9 par le Conseil international des a\u00e9roports (ACI), le classement a d\u00e9sign\u00e9, pour la deuxi\u00e8me ann\u00e9e cons\u00e9cutive, l\u2019A\u00e9roport Casablanca Mohammed V comme meilleur a\u00e9roport en Afrique de sa cat\u00e9gorie, l\u2019a\u00e9roport avec le personnel le plus d\u00e9vou\u00e9 d\u2019Afrique et l\u2019a\u00e9roport d\u2019Afrique o\u00f9 le parcours est le plus facile, selon l\u2019Office national des a\u00e9roports (ONDA).<\/p>\n\n\n\n
Il a \u00e9t\u00e9 \u00e9galement choisi, pour la premi\u00e8re fois, comme l\u2019a\u00e9roport le plus agr\u00e9able d\u2019Afrique et l\u2019a\u00e9roport le plus propre d\u2019Afrique.<\/p>\n\n\n\n
Ces distinctions sont attribu\u00e9es chaque ann\u00e9e par ACI aux meilleurs a\u00e9roports selon les enqu\u00eates ASQ \u201cAirport Service Quality\u201d, qui \u00e9valuent la satisfaction des passagers \u00e0 travers divers indicateurs.<\/p>\n\n\n\n
Les enqu\u00eates men\u00e9es par ACI dans le cadre de ce programme prennent en compte une gamme \u00e9tendue d\u2019indicateurs pertinents couvrant l\u2019int\u00e9gralit\u00e9 de l\u2019exp\u00e9rience des passagers, voire les services offerts, les temps d\u2019attente, la courtoisie du personnel et la propret\u00e9 des installations.<\/p>\n\n\n\n
L\u2019objectif principal est de mesurer la satisfaction des passagers, de comprendre leurs attentes et de comparer les performances des a\u00e9roports avec d\u2019autres participants au programme ASQ \u00e0 l\u2019\u00e9chelle internationale.<\/p>\n\n\n\n
L\u2019ONDA recevra ces troph\u00e9es lors du \u00abCustomer Experience Global Summit and Exhibition\u00bb qui aura lieu \u00e0 Atlanta, aux \u00c9tats-Unis, du 23 au 26 septembre 2024.<\/p>\n\n\n\n
A noter que dans le cadre du m\u00eame classement, l\u2019A\u00e9roport Marrakech Menara a \u00e9t\u00e9 consacr\u00e9, pour la premi\u00e8re fois, comme meilleur a\u00e9roport en Afrique de sa cat\u00e9gorie, l\u2019a\u00e9roport d\u2019Afrique o\u00f9 le parcours est le plus facile et l\u2019a\u00e9roport le plus propre d\u2019Afrique, indique l\u2019ONDA.<\/p>\n\n\n\n
Ainsi, les a\u00e9roports Casablanca Mohammed V et Marrakech Menara, class\u00e9s dans la cat\u00e9gorie des a\u00e9roports accueillant entre 5 et 15 millions de passagers par an, ont \u00e9t\u00e9 r\u00e9compens\u00e9s comme \u00e9tant les meilleurs a\u00e9roports du Continent.<\/p>\n\n\n\n
L\u2019enqu\u00eate ASQ pour l\u2019ann\u00e9e 2023 a \u00e9t\u00e9 r\u00e9alis\u00e9e par le sondage d\u2019environ 600.000 passagers, \u00e0 travers plus de 400 a\u00e9roports de par le monde. Pour les a\u00e9roports Casablanca Mohammed V et Marrakech Menara, plus de 2900 passagers ont \u00e9t\u00e9 sond\u00e9s tout au long de l\u2019ann\u00e9e 2023.<\/p>\n\n\n\n
L\u2019Office national des a\u00e9roports demeure r\u00e9solument engag\u00e9 \u00e0 hisser la qualit\u00e9 des services a\u00e9roportuaires \u00e0 un niveau d\u2019excellence sup\u00e9rieur permettant d\u2019offrir une exp\u00e9rience passagers optimal \u00e0 m\u00eame d\u2019accompagner les grandes \u00e9ch\u00e9ances de notre pays, notamment celle li\u00e9e \u00e0 l\u2019organisation de la coupe d\u2019Afrique 2025 et la coupe du Monde 2030.<\/p>\n\n\n\n
La direction g\u00e9n\u00e9rale de la Garde Nationale de la partie<\/p>\n","protected":false},"excerpt":{"rendered":"
Pour la premi\u00e8re fois, l’a\u00e9roport de Casablanca a \u00e9t\u00e9 s\u00e9lectionn\u00e9 comme le site le plus plaisant d’Afrique. Il a r\u00e9cemment \u00e9t\u00e9 r\u00e9compens\u00e9 de cinq distinctions lors du classement international ASQ\/ACI (Airport Service Quality) pour l’ann\u00e9e 2023. L\u2019A\u00e9roport Casablanca Mohammed V vient de recevoir cinq distinctions dans le cadre du classement international ASQ\/ACI (Airport Service Quality) […]<\/p>\n","protected":false},"author":4,"featured_media":53520,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"1","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"0","show_inline_post_related":"0"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"","hide":""},"jnews_override_bookmark_settings":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_post_split":[],"footnotes":""},"categories":[6],"tags":[63,79,11779,349],"class_list":["post-53519","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-world","tag-afrique","tag-classement","tag-laeroport-mohammed-v","tag-maroc"],"_links":{"self":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/53519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=53519"}],"version-history":[{"count":1,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/53519\/revisions"}],"predecessor-version":[{"id":53521,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/53519\/revisions\/53521"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/media\/53520"}],"wp:attachment":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=53519"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=53519"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=53519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}