TotalEnergies Marketing Tunisie a annonc\u00e9 qu’elle a \u00e9t\u00e9 distingu\u00e9e pour la cinqui\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb, remportant ainsi l’\u00e9lection du service client de l\u2019ann\u00e9e 2024. Cette reconnaissance prestigieuse honore les entreprises offrant une exp\u00e9rience client remarquable, mettant en lumi\u00e8re l’engagement continu de TotalEnergies Marketing Tunisie envers l’excellence dans ses services.<\/p>\n\n\n\n
Cette distinction t\u00e9moigne du d\u00e9vouement et de l’investissement constant de l’ensemble des collaborateurs de TotalEnergies Marketing Tunisie, qui \u0153uvrent quotidiennement pour offrir une qualit\u00e9 de service optimale \u00e0 leurs clients.Mutaz Nazzal, Directeur g\u00e9n\u00e9ral de TotalEnergies Marketing Tunisie exprime sa fiert\u00e9 : \u00ab En d\u00e9crochant une nouvelle fois cette distinction, TotalEnergies Marketing Tunisie confirme son ambition d\u2019\u00eatre une marque de r\u00e9f\u00e9rence pour les automobilistes tunisiens, reconnue pour sa proximit\u00e9 avec ses clients et la valeur qu’elle apporte \u00e0 chacun d’entre eux \u00bb.<\/p>\n\n\n\n
L’\u00e9tude, bas\u00e9e sur des tests r\u00e9alis\u00e9s aupr\u00e8s de 165 clients myst\u00e8res \u00e0 travers 5 canaux de communication, t\u00e9moigne de l’engagement de TotalEnergies Tunisie \u00e0 r\u00e9pondre aux attentes quotidiennes de sa client\u00e8le. Ces \u00e9valuations incluent des visites physiques, des appels, des e-mails, des interactions sur internet et les r\u00e9seaux sociaux, prenant en compte 13 \u00e0 15 crit\u00e8res d\u2019\u00e9valuation pour chaque canal de communication. La gestion de la disponibilit\u00e9, le relationnel, la qualit\u00e9 de r\u00e9ponse, entre autres, ont \u00e9t\u00e9 scrut\u00e9s pour d\u00e9terminer cette distinction.<\/p>\n\n\n\n
Cette r\u00e9compense souligne l’engagement constant de TotalEnergies Marketing Tunisie \u00e0 associer qualit\u00e9, produits et excellence dans la relation client, tant au niveau de la gamme de prestations propos\u00e9es dans ses stations-service que dans ses interactions avec sa client\u00e8le.<\/p>\n\n\n\n
TotalEnergies Marketing Tunisie remercie ses clients pour leur confiance renouvel\u00e9e et s’engage \u00e0 maintenir son niveau d’excellence dans le service client, continuant ainsi \u00e0 \u00eatre un partenaire de choix pour les automobilistes tunisiens.<\/p>\n\n\n\n
Avec Communiqu\u00e9<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" TotalEnergies Marketing Tunisie a annonc\u00e9 qu’elle a \u00e9t\u00e9 distingu\u00e9e pour la cinqui\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb, remportant ainsi l’\u00e9lection du service client de l\u2019ann\u00e9e 2024. Cette reconnaissance prestigieuse honore les entreprises offrant une exp\u00e9rience client remarquable, mettant en lumi\u00e8re l’engagement continu de TotalEnergies Marketing Tunisie envers l’excellence […]<\/p>\n","protected":false},"author":4,"featured_media":51876,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"1","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"0","show_inline_post_related":"0"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"","hide":""},"jnews_override_bookmark_settings":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_post_split":[],"footnotes":""},"categories":[43,73],"tags":[11236,3776,8343],"class_list":["post-51875","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-eco-business","category-eco","tag-lannee-2024","tag-service-client","tag-totalenergies-marketing-tunisie"],"_links":{"self":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/51875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=51875"}],"version-history":[{"count":1,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/51875\/revisions"}],"predecessor-version":[{"id":51877,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/51875\/revisions\/51877"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/media\/51876"}],"wp:attachment":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=51875"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=51875"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=51875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}