La Caisse nationale d\u2019assurance maladie (CNAM), et l\u2019institut national de la normalisation et de la propri\u00e9t\u00e9 industrielle (INNORPI) ont sign\u00e9 hier mercredi 18 octobre 2023 une convention de coop\u00e9ration et de partenariat dans le domaine de certification pour am\u00e9liorer le label \u201cMarhba\u201d, et d\u00e9velopper davantage la qualit\u00e9 des services.<\/p>\n\n\n\n
Cette convention s\u2019inscrit dans le cadre des efforts d\u00e9ploy\u00e9s par la CNAM visant une am\u00e9lioration des prestations offertes aux citoyens et une garantie d\u2019une meilleure qualit\u00e9 d\u2019accueil, lit-on dans un communiqu\u00e9 de la Caisse nationale d\u2019assurance maladie.<\/p>\n\n\n\n
A cette occasion, le pr\u00e9sident directeur g\u00e9n\u00e9ral de la CNAM, Kamel Madouri, a affirm\u00e9 que le d\u00e9fi \u00e0 relever en mati\u00e8re de qualit\u00e9 de service et d\u2019accueil se base sur une exploitation judicieuse des opportunit\u00e9s de transfert num\u00e9rique de la Caisse, rappelant notamment les avantages fournis par le centre virtuel qui pr\u00e9sente un ensemble de services \u00e0 distance au profit de l\u2019assur\u00e9 social et aux b\u00e9n\u00e9ficiaires des prestations de la Caisse.<\/p>\n\n\n\n
Pour sa part, le directeur g\u00e9n\u00e9ral de l\u2019INNORPI, Nafaa Boutiti, a soulign\u00e9 l\u2019importance du processus, portant sur la qualit\u00e9 des services, adopt\u00e9 par la Caisse conform\u00e9ment aux normes, permettant une p\u00e9rennit\u00e9 d\u2019une meilleure prestation offerte par cet \u00e9tablissement.<\/p>\n\n\n\n
Selon la m\u00eame source, l\u2019INNORPI est dispos\u00e9 \u00e0 fournir l\u2019accompagnement et l\u2019appui n\u00e9cessaires \u00e0 la CNAM ainsi que la formation en la mati\u00e8re, en raison de l\u2019importance des prestations pr\u00e9sent\u00e9es aux nombreux assur\u00e9s.<\/p>\n","protected":false},"excerpt":{"rendered":"
La Caisse nationale d\u2019assurance maladie (CNAM), et l\u2019institut national de la normalisation et de la propri\u00e9t\u00e9 industrielle (INNORPI) ont sign\u00e9 hier mercredi 18 octobre 2023 une convention de coop\u00e9ration et de partenariat dans le domaine de certification pour am\u00e9liorer le label \u201cMarhba\u201d, et d\u00e9velopper davantage la qualit\u00e9 des services. Cette convention s\u2019inscrit dans le cadre […]<\/p>\n","protected":false},"author":4,"featured_media":51130,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"1","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"0","show_inline_post_related":"0"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"","hide":""},"jnews_override_bookmark_settings":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_post_split":[],"footnotes":""},"categories":[43,73],"tags":[2861,195,9204],"class_list":["post-51125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-eco-business","category-eco","tag-cnam","tag-convention","tag-innorpi"],"_links":{"self":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/51125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=51125"}],"version-history":[{"count":1,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/51125\/revisions"}],"predecessor-version":[{"id":51129,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/51125\/revisions\/51129"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/media\/51130"}],"wp:attachment":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=51125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=51125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=51125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}