{"id":14236,"date":"2020-02-15T18:33:50","date_gmt":"2020-02-15T18:33:50","guid":{"rendered":"http:\/\/www.africanchallenges.com\/?p=14236"},"modified":"2020-02-15T18:40:38","modified_gmt":"2020-02-15T18:40:38","slug":"tunisie-total-elu-service-client-de-lannee-2020","status":"publish","type":"post","link":"https:\/\/www.africanchallenges.com\/?p=14236","title":{"rendered":"Tunisie : Total \u00ab \u00c9lu Service Client de l’Ann\u00e9e 2020 \u00bb"},"content":{"rendered":"\n

Total Tunisie a \u00e9t\u00e9 \u00ab \u00c9lu Service Client de l’Ann\u00e9e 2020 \u00bb \u00e0 la premi\u00e8re \u00e9dition du concours \u00e9ponyme dans la cat\u00e9gorie \u00ab services aux automobilistes \u00bb. Ce signe de distinction vient couronner plusieurs ann\u00e9es de travail et d’engagement quotidien de l’ensemble des collaborateurs de Total Tunisie afin d’offrir une qualit\u00e9 de service optimale \u00e0 ses clients.<\/strong><\/p>\n

L’\u00c9lection du Service Client de l’Ann\u00e9e\u00a0: un label d’exception<\/strong><\/p>\n

L’\u00c9lection du Service Client de l’Ann\u00e9e est un \u00e9v\u00e9nement ind\u00e9pendant, qui permet aux entreprises inscrites d’\u00e9valuer la qualit\u00e9 de leur service client. Les entreprises participantes ont \u00e9t\u00e9 audit\u00e9es par secteur d’activit\u00e9 par un large panel de consommateurs. 160 tests \u00ab clientsmyst\u00e8res \u00bbont donc \u00e9t\u00e9 effectu\u00e9s sur l’ensemble des canaux de communication de l’entreprise (standard, points de vente, navigation internet, emails, r\u00e9seaux sociaux).<\/p>\n

Cette \u00e9lection est aujourd’hui une r\u00e9f\u00e9rence internationale incontestable en mati\u00e8re de relation client, puisque ce concours qui s’est implant\u00e9 en Tunisie au d\u00e9but de l’ann\u00e9e 2019, est organis\u00e9 depuis 2007 en France, en Espagne, au Royaume- Uni et au Maroc, et 15 pays organiseront la comp\u00e9tition d’ici 2025.<\/p>\n

\u00a0Total Tunisie\u00a0: une volont\u00e9 d’excellence r\u00e9compens\u00e9e<\/strong><\/p>\n

Total Tunisie est tr\u00e8s fier de recevoir ce prix. C’est un encouragement pour continuer \u00e0 r\u00e9aliser la vision de la filiale \u2013 \u00eatre une marque de r\u00e9f\u00e9rence pour les automobilistes tunisiens, reconnue pour sa proximit\u00e9 avec ses clients et la valeur qu’elle apporte \u00e0 chacun d’entre eux. Cette distinction est pour toute la belle \u00e9quipe de Total Tunisie une cons\u00e9cration qui vient mettre en lumi\u00e8re les efforts d\u00e9ploy\u00e9s depuis plus de 71 ans pour offrir la meilleure exp\u00e9rience client et les meilleurs produits et services aux automobilistes tunisiens.<\/p>\n","protected":false},"excerpt":{"rendered":"Total Tunisie a \u00e9t\u00e9 \u00ab \u00c9lu Service Client de l'Ann\u00e9e 2020 \u00bb \u00e0 la premi\u00e8re \u00e9dition du concours \u00e9ponyme dans la cat\u00e9gorie \u00ab services aux automobilistes \u00bb. Ce signe de distinction vient couronner plusieurs ann\u00e9es de travail et d'engagement quotidien de l'ensemble des collaborateurs de Total Tunisie afin d'offrir une qualit\u00e9 de service optimale \u00e0 [...]","protected":false},"author":4,"featured_media":14237,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override":[{"single_blog_custom":"","sidebar":"","second_sidebar":"","share_position":"","share_float_style":"","post_date_format":"","post_date_format_custom":"","post_reading_time_wpm":"","zoom_button_out_step":"1","zoom_button_in_step":"1","number_popup_post":"1"}],"image_override":[{"single_post_thumbnail_size":"","single_post_gallery_size":""}],"trending_post_position":"","trending_post_label":""},"jnews_primary_category":{"id":""},"jnews_override_bookmark_settings":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_post_split":[],"footnotes":""},"categories":[43,73],"tags":[1490],"class_list":["post-14236","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-eco-business","category-eco","tag-concours"],"_links":{"self":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/14236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14236"}],"version-history":[{"count":2,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/14236\/revisions"}],"predecessor-version":[{"id":14240,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/14236\/revisions\/14240"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/media\/14237"}],"wp:attachment":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14236"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14236"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}