{"id":12148,"date":"2019-10-28T17:04:51","date_gmt":"2019-10-28T17:04:51","guid":{"rendered":"http:\/\/www.africanchallenges.com\/?p=12148"},"modified":"2019-10-28T17:09:17","modified_gmt":"2019-10-28T17:09:17","slug":"tunisie-chatbot-wajih-ooredoo-premier-assistant-virtuel-intelligent","status":"publish","type":"post","link":"https:\/\/www.africanchallenges.com\/?p=12148","title":{"rendered":"Tunisie : \u00ab\u00a0Chatbot Wajih Ooredoo\u00a0\u00bb, Premier assistant virtuel intelligent"},"content":{"rendered":"\n<p class=\"yiv1831705495MsoNormal\"><strong>Afin de renforcer de plus en plus\u00a0sa strat\u00e9gie de transformation Digitale dans un monde toujours plus connect\u00e9, Ooredoo Tunisie vient de lancer, en exclusivit\u00e9 et en avant-premi\u00e8re, le premier Chatbot intelligent pr\u00e9nomm\u00e9\u00a0Wajih Ooredoo.\u00a0<\/strong><\/p>\n<p class=\"yiv1831705495MsoNormal\">Accessible \u00e0 tous les abonn\u00e9s Ooredoo Tunisie via Messenger,\u00a0Wajih Ooredoo\u00a0offre une exp\u00e9rience client\u00a0fluide et efficace.\u00a0Ce\u00a0nouveau canal d\u2019interaction permet aux clients Ooredoo d\u2019entrer en interaction avec leur op\u00e9rateur et b\u00e9n\u00e9ficier d\u2019une panoplie de services automatis\u00e9s, allant du suivi du solde, de recharge et transfert de cr\u00e9dit jusqu\u2019\u00e0 l\u2019achat de services et options. Pour d\u00e9marrer la discussion avec le Chatbot Ooredoo, il suffit d\u2019ajouter\u00a0<b><a href=\"http:\/\/m.me\/wajih.ooredoo\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Wajih Ooredoo<\/a><\/b>\u00a0dans la liste de vos amis sur Messenger.<\/p>\n<p class=\"yiv1831705495MsoNormal\"><i>\u00a0\u00abLe lancement de ce projet s\u2019inscrit dans la strat\u00e9gie de digitalisation de nos services. Il vient renforcer notre position en tant qu\u2019op\u00e9rateur digital num\u00e9ro 1 en Tunisie\u00a0\u00bb, affirme Youssef El Masri, Directeur g\u00e9n\u00e9ral de Ooredoo Tunisie.<\/i><\/p>\n<p class=\"yiv1831705495MsoNormal\"><b>\u00a0<\/b>Cet assistant virtuel intelligent offre aux abonn\u00e9s la possibilit\u00e9 de g\u00e9rer leur compte, consulter le solde, recharger le compte, transf\u00e9rer des minutes ou encore un volume internet vers un autre num\u00e9ro. Il leur permet \u00e9galement de parcourir l\u2019historique de transactions et effectuer m\u00eame des transactions d\u2019achat de forfaits internet et d\u2019options d\u2019appels.<\/p>\n<p class=\"yiv1831705495MsoNormal\">Wajih Ooredoo\u00a0va droit au but\u00a0: il combine ainsi une interface d\u2019interactions et une exp\u00e9rience client \u00ab\u00a0autonome\u00a0\u00bb et efficace. En quelques clics et secondes, le client se voit servi\u00a0!<\/p>\n<p class=\"yiv1831705495MsoNormal\">Pour son premier lancement, Ooredoo vient de conjuguer un Chatbot sur Messenger, la messagerie de Facebook, pour faciliter encore une fois la gestion des lignes.\u00a0\u00ab\u00a0<i>A l\u2019\u00e8re du digital et de l\u2019intelligence artificielle, il est d\u00e9sormais possible de b\u00e9n\u00e9ficier de services mobiles via Chatbot.\u00a0<b>Wajih Ooredoo<\/b>\u00a0s\u2019inscrit pleinement dans la volont\u00e9 de Ooredoo Tunisie d\u2019accompagner ses clients dans la digitalisation de ses services et de r\u00e9pondre \u00e0 un souci majeur\u00a0: la satisfaction de ses abonn\u00e9s\u00a0<\/i>\u00bb, a d\u00e9clar\u00e9 Houssem Abbassi, Directeur Marketing chez Ooredoo Tunisie.<\/p>\n<p class=\"yiv1831705495MsoNormal\">\u00a0<\/p>\n<p class=\"yiv1831705495MsoNormal\">Une premi\u00e8re vague de fonctionnalit\u00e9s arrive, mais ce n\u2019est qu\u2019un d\u00e9but. De nouvelles seront disponibles au fur et \u00e0 mesure sur le nouveau Chatbot\u00a0Ooredoo afin de r\u00e9pondre efficacement\u00a0aux requ\u00eates et attentes de ses utilisateurs.\u00a0\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"Afin de renforcer de plus en plus\u00a0sa strat\u00e9gie de transformation Digitale dans un monde toujours plus connect\u00e9, Ooredoo Tunisie vient de lancer, en exclusivit\u00e9 et en avant-premi\u00e8re, le premier Chatbot intelligent pr\u00e9nomm\u00e9\u00a0Wajih Ooredoo.\u00a0 Accessible \u00e0 tous les abonn\u00e9s Ooredoo Tunisie via Messenger,\u00a0Wajih Ooredoo\u00a0offre une exp\u00e9rience client\u00a0fluide et efficace.\u00a0Ce\u00a0nouveau canal d\u2019interaction permet aux clients Ooredoo d\u2019entrer [...]","protected":false},"author":4,"featured_media":12149,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","jnews-multi-image_gallery":[],"jnews_single_post":{"override":[{"template":"1","parallax":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_post_related":"1"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}]},"jnews_primary_category":{"id":""},"jnews_override_bookmark_settings":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_post_split":[],"footnotes":""},"categories":[12],"tags":[3791,929,3790],"class_list":["post-12148","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech","tag-assistant-virtuel-intelligent","tag-ooredoo-tunisie","tag-wajih-ooredoo"],"_links":{"self":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/12148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12148"}],"version-history":[{"count":2,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/12148\/revisions"}],"predecessor-version":[{"id":12151,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/12148\/revisions\/12151"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/media\/12149"}],"wp:attachment":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}