{"id":12059,"date":"2019-10-25T19:25:14","date_gmt":"2019-10-25T19:25:14","guid":{"rendered":"http:\/\/www.africanchallenges.com\/?p=12059"},"modified":"2019-10-25T19:31:38","modified_gmt":"2019-10-25T19:31:38","slug":"tunisie-ooredoo-remporte-le-prix-elu-service-client-de-lannee-2020","status":"publish","type":"post","link":"https:\/\/www.africanchallenges.com\/?p=12059","title":{"rendered":"Tunisie : Ooredoo remporte le prix \u00abElu Service Client de l\u2019ann\u00e9e 2020\u00bb"},"content":{"rendered":"\n

En reconnaissance de l\u2019excellence de ses services, Ooredoo Tunisie a re\u00e7u le prix \u00ab Elu Service Client de l\u2019Ann\u00e9e 2020 \u00bb lors de la c\u00e9r\u00e9monie de remise des troph\u00e9es qui s\u2019est tenue ce jeudi 24 octobre \u00e0 Tunis.\u00a0<\/span><\/strong><\/p>\n

\u00a0<\/span><\/strong><\/em>\u00ab Ce prix met \u00e0 l\u2019honneur le service client de Ooredoo, l\u2019un des maillons essentiels de l\u2019organisation de l\u2019op\u00e9rateur. Il r\u00e9compense \u00e9galement les efforts de l\u2019ensemble des \u00e9quipes de Ooredoo visant \u00e0 offrir le meilleur service client \u00e0 ses abonn\u00e9s et consacre l\u2019ambition et les valeurs de l\u2019op\u00e9rateur qui sont la proximit\u00e9, le sens de l\u2019\u00e9coute et la qualit\u00e9 de l\u2019exp\u00e9rience client au quotidien \u00bb<\/strong><\/em>, a d\u00e9clar\u00e9 Youssef El Masri, Directeur g\u00e9n\u00e9ral de Ooredoo Tunisie.<\/span><\/p>\n

Quant \u00e0 Bassem Bouzemmi, Directeur Service Clients, il se r\u00e9jouit de ce prix qui r\u00e9compense l\u2019implication de Ooredoo aupr\u00e8s de ses clients : \u00ab nous sommes fiers de recevoir le prix Elu Service Client de l\u2019ann\u00e9e 2020 dans sa premi\u00e8re \u00e9dition en Tunisie. Cela confirme une nouvelle fois la constance et la performance de nos services clients \u00bb<\/strong><\/em>. \u00ab Au sein de Ooredoo Tunisie, notre ambition est l\u2019am\u00e9lioration continue de l\u2019exp\u00e9rience client multicanal, en terme de disponibilit\u00e9 et de simplicit\u00e9 d\u2019acc\u00e8s, avec une prise en charge personnalis\u00e9e. Ceci est valable sur les diff\u00e9rents canaux \u00e0 savoir : le centre de contact, les boutiques et les canaux digitaux My Ooredoo, Messenger, Live Chat, Forum d\u2019entraide Web, et Whatsapp \u00bb<\/strong><\/em> a-t-il ajout\u00e9.<\/span><\/p>\n

Rappelons que le label ESCDA est un prix qui existe en France depuis 2007. Il a pour but d\u2019\u00e9valuer la qualit\u00e9 du service client des entreprises volontairement inscrites en fonction de leur univers de consommation. Un total de 160 tests par entreprise a \u00e9t\u00e9 effectu\u00e9 par des clients myst\u00e8res comprenant des appels t\u00e9l\u00e9phoniques, navigations internet, e-mails ou formulaires de contact, r\u00e9seaux sociaux et visites physiques.<\/span><\/p>\n

Le concours est \u00e9galement organis\u00e9 en France, en Espagne, au Royaume-Uni, au Maroc et en Allemagne. 15 pays organiseront la comp\u00e9tition d\u2019ici 2025.<\/span><\/p>\n

Ce prix vient renforcer la position de Ooredoo Tunisie, puisque l\u2019op\u00e9rateur a obtenu en 2019 le label \u00ab Meilleur Service Client 2019 \u00bb lors des Awards Night.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"En reconnaissance de l\u2019excellence de ses services, Ooredoo Tunisie a re\u00e7u le prix \u00ab Elu Service Client de l\u2019Ann\u00e9e 2020 \u00bb lors de la c\u00e9r\u00e9monie de remise des troph\u00e9es qui s\u2019est tenue ce jeudi 24 octobre \u00e0 Tunis.\u00a0 \u00a0\u00ab Ce prix met \u00e0 l\u2019honneur le service client de Ooredoo, l\u2019un des maillons essentiels de l\u2019organisation [...]","protected":false},"author":4,"featured_media":12061,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","jnews-multi-image_gallery":[],"jnews_single_post":{"override":[{"template":"1","parallax":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_post_related":"1"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}]},"jnews_primary_category":{"id":""},"jnews_override_bookmark_settings":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_post_split":[],"footnotes":""},"categories":[12],"tags":[],"class_list":["post-12059","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech"],"_links":{"self":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/12059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12059"}],"version-history":[{"count":2,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/12059\/revisions"}],"predecessor-version":[{"id":12062,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/12059\/revisions\/12062"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/media\/12061"}],"wp:attachment":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12059"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12059"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}