{"id":11291,"date":"2019-10-04T09:16:09","date_gmt":"2019-10-04T09:16:09","guid":{"rendered":"http:\/\/www.africanchallenges.com\/?p=11291"},"modified":"2019-10-04T09:32:04","modified_gmt":"2019-10-04T09:32:04","slug":"tunisie-ooredoo-innove-et-deploie-son-service-clients-sur-whatsapp","status":"publish","type":"post","link":"https:\/\/www.africanchallenges.com\/?p=11291","title":{"rendered":"Tunisie : Ooredoo innove et d\u00e9ploie son service clients  sur WhatsApp"},"content":{"rendered":"\n<p><strong>Toujours plus proche de ses abonn\u00e9s, Ooredoo Tunisie lance, en avant-premi\u00e8re, son service client via l\u2019application de messagerie instantan\u00e9e gratuite, WhatsApp.<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>Ce nouveau service permet aux abonn\u00e9s Ooredoo de b\u00e9n\u00e9ficier d\u2019une information directe, rapide et accessible 24\/24 et 7 j\/7. Ainsi, vous pouvez joindre l\u2019op\u00e9rateur \u00e0 tout moment pour transmettre une requ\u00eate ou demander un renseignement. Pour en b\u00e9n\u00e9ficier, il suffit de cr\u00e9er une conversation au sein de l&rsquo;application, en ajoutant le num\u00e9ro de t\u00e9l\u00e9phone +216 22 11 11 11, et discuter directement \u00e0 avec un conseiller.<\/p>\n<p>Ce lancement renforce la position de Ooredoo en tant que leader de la relation client en Tunisie, o\u00f9 l\u2019op\u00e9rateur a d\u2019ailleurs remport\u00e9 le prix du meilleur service client 2019.<\/p>\n<p>Houssem Abbassi, Chief Marketing Officer chez Ooredoo Tunisie, se r\u00e9jouit de ce lancement : \u00ab En mettant \u00e0 disposition de nos abonn\u00e9s un service client via Whatsapp, Ooredoo renforce sa pr\u00e9sence sur le digital en offrant encore plus de proximit\u00e9 et de r\u00e9activit\u00e9. Cette nouveaut\u00e9 in\u00e9dite au niveau national montre notre volont\u00e9 d\u2019\u00eatre l\u00e0 o\u00f9 sont nos clients afin de leur offrir la meilleure exp\u00e9rience digitale\u00bb.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"Toujours plus proche de ses abonn\u00e9s, Ooredoo Tunisie lance, en avant-premi\u00e8re, son service client via l\u2019application de messagerie instantan\u00e9e gratuite, WhatsApp. \u00a0 Ce nouveau service permet aux abonn\u00e9s Ooredoo de b\u00e9n\u00e9ficier d\u2019une information directe, rapide et accessible 24\/24 et 7 j\/7. Ainsi, vous pouvez joindre l\u2019op\u00e9rateur \u00e0 tout moment pour transmettre une requ\u00eate ou demander [...]","protected":false},"author":4,"featured_media":11293,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","jnews-multi-image_gallery":[],"jnews_single_post":{"override":[{"template":"1","parallax":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_post_related":"1"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}]},"jnews_primary_category":{"id":""},"jnews_override_bookmark_settings":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_post_split":[],"footnotes":""},"categories":[12],"tags":[],"class_list":["post-11291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech"],"_links":{"self":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/11291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11291"}],"version-history":[{"count":2,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/11291\/revisions"}],"predecessor-version":[{"id":11295,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/posts\/11291\/revisions\/11295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=\/wp\/v2\/media\/11293"}],"wp:attachment":[{"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=11291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.africanchallenges.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=11291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}